Terms and Conditions
A. General Provisions
1. Scope
These Terms and Conditions govern all contracts between the Provider and her clients for all services offered by BewusstDigital. These include:
- Individual coaching and digital guidance for private clients (Section B)
- Talks, workshops and consulting mandates for companies and organisations (Section C)
- Retreats (Section D)
Sections A and E apply to all services. Sections B, C and D apply only to the type of service they name. In the event of a conflict, the specific provisions of Sections B to D take precedence over the general provisions.
The Provider reserves the right to amend these Terms at any time. The version in force at the time the contract is concluded applies.
2. The Provider
Maria Kliesch Coaching Reussinsel 32, 6003 Lucerne, Switzerland Email: info@bewusstdigital.ch Phone: +41 78 349 07 50
The Provider may engage third parties to deliver the services, in particular for the technical configuration of devices. The Provider remains the sole contracting party in every case.
3. Conclusion of Contract
The presentation of services on the website does not constitute a binding offer.
A contract is concluded:
- for individual coaching, upon the Provider's written or electronic confirmation of the appointment;
- for corporate services, upon written acceptance of a quotation issued by the Provider;
- for retreats, upon binding booking through the online booking form and the subsequent confirmation by email.
By concluding a contract, the client accepts these Terms.
4. Prices and Payment
All prices are in Swiss francs (CHF). The Provider is not liable for Swiss VAT; no VAT is charged and none is shown. Should the Provider become liable for VAT, she will give advance notice.
Unless agreed otherwise, invoices are payable in full within 30 days of the invoice date. In the event of late payment, the Provider is entitled to charge default interest of 5 % after a written reminder.
Different payment terms apply to retreats; see Clause 17.
5. Client Cooperation
The Provider's services require the client's active cooperation. In particular, the client shall provide complete and accurate information relevant to the consultation and make available the access credentials and devices required for technical implementation.
The Provider owes diligent advice and guidance, but no particular outcome. In particular, no change in usage behaviour, no reduction in screen time and no particular state of wellbeing is owed.
B. Individual Coaching and Digital Guidance
6. Scope of Services
The Provider offers private individuals, families and young people guidance towards a conscious use of digital media. Depending on what is agreed, this includes consultation sessions, the technical configuration of devices, advice on offline alternatives and the use of questionnaires for an initial assessment.
The free initial conversation of approximately 15 minutes serves mutual clarification and does not create a contract for any further services.
7. Prices, Packages and Expenses
The prices published on the website apply in the version in force at the time the contract is concluded.
Packages are valid for 12 months from the invoice date. Hours not used expire at the end of that period without refund, unless the Provider is responsible for their non-use. Packages may be transferred between members of the same household, but not otherwise.
Appointments more than 20 kilometres from Lucerne are charged a mileage allowance of CHF 0.70 per kilometre. Where two specialists attend at the same time, whether at the client's request or for objective reasons, the rate published on the website for joint guidance applies.
8. Appointments, Cancellations and Rescheduling
Scheduled appointments may be cancelled or rescheduled free of charge up to 24 hours before the start. In the event of later cancellation or non-attendance, the appointment is charged in full; where a package applies, the corresponding number of hours is deducted.
No charge is made in cases of illness or accident, provided the Provider is notified without delay.
If the Provider has to cancel an appointment, an alternative date will be offered. No further claims arise.
9. Technical Configuration of Devices
The Provider makes changes to settings on the client's devices. The following applies:
- The client is obliged to create a complete backup of the affected devices before any work begins. The Provider is not liable for data loss.
- The client warrants that they are authorised to have the settings changed on the devices concerned.
- Parental controls, screen-time limits, content filters and comparable measures rely on functions provided by the respective manufacturers and operating systems. The Provider does not warrant that such measures work without gaps or cannot be circumvented.
- Updates to operating systems, apps and services may alter or remove settings that have been made. The Provider does not owe ongoing monitoring or readjustment unless this has been expressly agreed.
- The Provider receives access credentials only to the extent necessary for the work, uses them solely for that purpose and deletes them once the work is complete.
10. Minors
Where the person being supported is a minor, the contract is concluded with the person holding parental responsibility. That person is responsible for payment and confirms, on concluding the contract, that they are entitled to give consent.
The Provider holds conversations with minors only with the consent of the person holding parental responsibility. The content of such conversations is treated confidentially; the Provider informs the person holding parental responsibility about the course of the guidance to an appropriate extent and tells minors this in advance.
11. Distinction from Medical and Psychotherapeutic Services
The Provider's services are advice and guidance. They do not constitute medical, psychiatric or psychotherapeutic treatment and are not a substitute for it. No diagnosis and no therapy is provided.
Where there are signs of a condition requiring treatment, the Provider will refer the client to appropriate specialists. Where medical or psychotherapeutic treatment is ongoing, the guidance is provided only as a complement and in consultation with the treating professional.
The services are not covered by Swiss basic health insurance. Whether a supplementary insurance policy contributes is for the client to clarify.
C. Services for Companies and Organisations
12. Scope of Services
The Provider delivers talks, workshops and consulting mandates for companies, schools, associations and other organisations. Content, duration, location, number of participants and fee are governed by the written quotation on which the contract is based.
The prices stated on the website are indicative minimum figures and do not constitute a binding offer. The fee depends in particular on group size, preparation required and the location of delivery.
13. Fee, Expenses and Payment
The fee is invoiced after delivery and is payable within 30 days. For mandates running over several months, invoicing takes place monthly or by agreed stages.
Travel, accommodation and material costs are charged additionally at actual cost unless the quotation provides otherwise. The Provider sets out these costs transparently in the quotation.
Providing suitable premises and the necessary technical equipment at the place of delivery is the client's responsibility unless agreed otherwise.
14. Cancellation and Rescheduling by the Client
If the client cancels or reschedules an agreed date, the following applies:
- Up to 4 weeks before the date: free of charge
- Up to 2 weeks before the date: 50 % of the agreed fee
- Less than 2 weeks before the date: 100 % of the agreed fee
Expenses and third-party costs already incurred are charged in every case. If a replacement date takes place within three months, any cancellation fee already paid is credited against it.
If the Provider has to cancel for good cause, she will offer an alternative date or refund payments already made. No further claims arise.
15. Participants, Materials and Confidentiality
The Provider treats all operational information that becomes known in the course of a mandate as confidential. Results of participant surveys are made available to the client solely in aggregated form that does not permit conclusions about individuals.
The Provider may name the client as a reference only with that client's prior written consent.
Audio, photographic or video recordings of events are permitted only with the Provider's prior written consent.
D. Retreats
16. Scope of Services
The Provider offers structured retreats comprising digital rest, meditation, movement and offline activities. The precise services, prices and dates are stated on the website and in the description of the relevant retreat. Prices are per person.
17. Payment Terms
On booking, a deposit of 30 % of the total price falls due immediately. The remaining 70 % is due 7 weeks before the start of the retreat.
Payment is made by credit card via Stripe. Following successful payment, participants receive confirmation by email.
Early-booking discounts apply only where the booking is made and the deposit paid by the stated early-booking date. After that date the regular prices apply.
18. Cancellation and Withdrawal
Cancellation by participants
Participants may withdraw from the contract at any time. The time at which the Provider receives written notice of cancellation is decisive for calculating the cancellation fee.
- Up to 8 weeks before the start: 100 % refund (less any processing fees)
- Up to 1 month before the start: 70 % refund (corresponding to the balance payment)
- Less than 1 month before the start: no refund
In cases of illness supported by a medical certificate, a full refund may be granted if a replacement participant takes the place. The Provider will in any event endeavour to find a replacement; if one is found, a full refund less any processing fees is made.
Cancellation by the Provider
The Provider reserves the right to cancel retreats for good cause, in particular where the minimum number of participants is not reached, in cases of force majeure, or illness of the facilitators. In such cases, payments already made are refunded in full. No further claims arise.
19. Delivery
Retreats take place only if the minimum number of participants is reached. The Provider gives timely notice if this is not the case.
The Provider reserves the right to adjust the programme for organisational or weather-related reasons. Material changes are communicated in good time.
Participants undertake to observe the retreat rules, in particular:
- no use of smartphones in the presence of other participants
- respectful conduct towards other participants and the facilitators
- participation at their own responsibility
The Provider reserves the right to exclude participants who repeatedly breach the rules or substantially disturb others. In such cases there is no entitlement to a refund.
Participants are themselves responsible for adequate travel and accident insurance.
E. Common Provisions
20. Liability
The Provider is liable for damage caused intentionally or through gross negligence. Liability for slight negligence is excluded to the extent permitted by law. Liability for auxiliary persons is excluded to the extent permitted by law.
Liability for personal injury is not excluded.
The Provider is not liable for:
- data loss and damage to devices in connection with Clause 9
- the effectiveness of technical protective measures or the possibility of circumventing them
- decisions the client takes on the basis of the advice given
- accidents, injuries and the loss of items brought along during events and retreats
- cancellations and changes due to force majeure
In every case, liability is limited to the amount of the fee agreed for the service concerned.
21. Copyright
All materials made available in the course of the services, in particular documents, handouts, worksheets, presentations, concepts and contributions on the website, are protected by copyright and remain the property of the Provider.
The client receives a non-transferable right of internal use to the agreed extent. Passing materials to third parties, publishing or adapting them requires the Provider's prior written consent.
22. Confidentiality
Both parties treat all non-public information that becomes known in the course of the cooperation as confidential. This obligation survives the end of the contractual relationship.
Statutory duties of disclosure and reporting are reserved, as are situations in which serious danger to life or limb must be averted.
23. Data Protection
The Provider processes personal data confidentially and in accordance with the Swiss Federal Act on Data Protection (FADP). Details, in particular on purpose, retention periods and the rights of data subjects, are set out in the Privacy Policy.
24. Final Provisions
Written form. Amendments and additions to this contract require written form. Text form by email is sufficient.
Severability. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision shall be replaced by one that comes closest to its economic purpose.
Governing law. Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Place of jurisdiction. The place of jurisdiction is Lucerne, Switzerland. Mandatory places of jurisdiction, in particular those in favour of consumers, are reserved.
Contact. For questions about these Terms: info@bewusstdigital.ch
Version: August 2026